This privacy notice provides you with details of how we collect and process your personal data through your use of our veterinary surgeries and services and our website www.gordonvets.co.uk or information sent to us in any other way for processing in connection with our services.
By providing us with your data, you warrant to us that you are over 13 years of age.
Gordon Vets Ltd is the data controller and we are responsible for your personal data (referred to as ‘we’ or ‘us’ or ‘our’ in this privacy notice)
Our full details are:
Full name of legal entity: Gordon Vets Limited
Email address: email@example.com
Postal Address: 111 Market Street, Musselburgh, EH21 6PZ
Telephone number: 0131-665-2124
It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at: firstname.lastname@example.org
Personal data means any information capable of identifying an individual. It does not include anonymised data.
We may process the following categories of personal data about you:
Customer Data that includes data relating to any purchases of goods and /or services such as your name, title, billing address, delivery address, email address, phone number, contact details, purchase details and your card details. We process this data to supply the goods and/or services you have purchased and to keep records of such transactions. Our lawful grounds for this processing are legitimate interest associated with normal business practice and also the performance of a contract between you and us and/ or taking steps at your request to enter into such a contract.
Communication Data that includes any communication that you send to us whether that be through the contact form on our website, through email, text, social media messaging, social media posting or any other communication that you send us. We process this data for the purposes of communicating with you, running and administering our business, record keeping and for the establishment, pursuance or defence of disputes or legal claims.
Our lawful ground for this processing is our legitimate interest which in this case is to reply to communications sent to us, to keep records and to establish, pursue or defend disputes or legal claims.
User Data that includes data about how you use our website and any online services together with any data that you post for publication on our website or through other online services. We process this data to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain back-ups of our website and / or databases and to enable publication and administration of our website, and other online services and business. Our lawful ground for this processing is our legitimate interest which in this case is to enable us to properly administer our website and business.
Technical Data that includes data about your use of our website and online services such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website and other technology on the devices you use to access our website. The source of this data is from our analytics tracking system. We process this data to analyse your use of our website and other online services, to administer and protect our business and website, to deliver relevant content and information to you and to understand the effectiveness of our communication. Our lawful ground for this processing is our legitimate interest which in this case is to enable us to properly administer our website and our business and to improve our business and to decide our healthcare and marketing strategy.
Marketing Data that includes data about your preferences in receiving marketing from us and our third parties and your communication preferences. We process this data to enable you to partake in our promotions such as competitions, prize draws and give-aways, to deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising. Our lawful ground for this processing is our legitimate interest which in this case is to study how customers use our products/ services, to develop them, to organise and grow our business and to decide our communication and marketing strategy.
We may use Customer Data, User Data, Technical Data and Marketing Data to deliver relevant website content and information to you (including Facebook adverts or other display advertisements) and to measure or understand the effectiveness of the advertising we serve you. Our lawful ground for this processing is legitimate interest which is to organise, run and grow our business. We may also use such data to send other marketing communications to you. Our lawful grounds for this processing is either consent or legitimate interest (namely to send relevant information about the services we provide to maintain your pet’s health, reach out if there is a threat to your pet’s health and provide the healthcare information that you would expect of us).
We do not collect any sensitive data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal offences and convictions.
Where we are required to collect personal data by law or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract to deliver goods and services to you. If you don’t provide us with the requested data, we may have to cancel the product or service you have ordered but if we do we will notify you at the time.
We will only use your personal data for a purpose it was collected for or a reasonably compatible purpose if necessary. For more information on this please email us at email@example.com. In case we need to use your details for an unrelated new purpose we will let you know and explain the legal grounds for processing.
We may process your personal data without your knowledge or consent where this is required or permitted by law.
We may receive data from third parties such as analytics providers such as Google based outside the EU, and advertising networks such as Facebook based outside the EU.
We may also receive data from publically available sources such as Companies House and the Electoral Register based within the EU.
We do not buy or sell client lists.
Our lawful ground of processing your personal data to send you marketing communications is either your consent or legitimate interest (namely to send information to you about the services we offer to maintain your pet’s health, reach out to you if we consider that there is a threat to your pet’s wellbeing and provide the healthcare information that you would expect from us).
Under the Privacy and Electronic Communications Regulations, we may send you marketing communications from us if (i) you made a purchase or asked for information from us or about our goods or services or (ii) you agreed to receive marketing communications and in each case you have not opted out of receiving such communications since.
You can ask us to stop sending you marketing messages at any time by emailing us at firstname.lastname@example.org.
If you opt out of receiving marketing communications this opt-out does not apply to personal data provided as a result of other transactions such as purchases, registrations etc.
We may have to share your personal data with the parties set out below:
We require all third parties to whom we transfer your data to respect the security of your personal data and treat it in accordance with the law. We only allow such third parties (such as identichip details and vaccine reminder companies to process your personal data for specified purposes and in accordance with our instructions.
We do not transfer your personal data outside the European Union (EU).
We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed or accessed without authorisation. We also allow access to your personal data only to those employees and partners who have a business need to know such data. They will only process your personal data on our instructions and they must keep it confidential.
We have procedures in place to deal with any suspected data breach and will notify you and any applicable regulator of a breach if we are legally required to.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements.
When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.
For tax purposes the law requires us to keep basic information about our customers (including contact, identity, financial and transactional data) for six years after they stop being customers.
In some circumstances we may anonymise your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Under data protection laws you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.
You can see more about these rights at:
If you wish to exercise any of the rights set out above please email us at email@example.com.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive or refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us to confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take longer than a month if your request is particularly complex or you have made a number of requests. In this case we will notify you.
If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.
This website may include links to third-party websites, plug-ins and applications. Clicking on these links or enabling those connections may allow third-parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
CCTV is in use at our Musselburgh surgery in our private car park and waiting room area for the purposes of crime prevention and public safety. There is clear signage. This is controlled by Gordon Vets and for further information contact firstname.lastname@example.org